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For your security, please do not email us your full card number, CVV or full password. We will never ask you for this information via email.

I didn't receive a verification email

When you signed up, you should have received an email asking you to verify your account. This is to ensure we are able to send important account notifications to you.

Please check the inbox for the email address used to sign up thoroughly, including any spam/junk folders.

If you have not received this please log in to request an activation email via your home page, or to update your email address.

I want to report a profile

If you find a member on the site suspicious, please use the 'Report profile' function, available when viewing the profile of any member.

You'll be given the opportunity to explain why you are reporting the profile. Your valued feedback enables us to investigate and take any action where necessary.

Please log in to report a suspicious member profile.

I can't log in or have forgotten my password

When logging into your account please ensure that the web address is typed correctly in the address bar of your web browser.

Your Member ID number or email address may be used to log in.

All passwords are case sensitive - they must be typed correctly using upper and lower case where applicable.

If you've forgotten it, you can reset your password.

If you're experiencing any other issues logging into your account, please complete the following, including as much detail about the problem as possible:


I have a problem with a payment I made

If you log in, we may be able to help you faster.

If you've experienced a problem with a payment you've made to us, please provide the following, with as much detail as possible and we'll get back to you as soon as we can:


I want to cancel my subscription

To cancel your subscription, please log in, then complete the following steps:

  1. From your home page, locate the 'Account' option and select 'Membership'.
  2. From the membership overview that's shown, click the option to cancel subscription.
  3. We'll ask you some quick and easy questions about your experience to help us improve the site.

Please note:
We are unable to cancel your membership by phone or any other method.

I want to delete my account

To delete your account, please log in, then complete the following steps:

  1. From your home page, locate the 'Account' option and select 'Membership'.
  2. From the membership overview that's shown, select 'Delete account' and follow the onscreen instructions.

Please note:
If you have a subscription, you must cancel this before deleting your account.

Our Customer Care team receive a high volume of emails and we aim to reply within 72 hours. Please include the above details with your question to help us find your account and respond to your enquiry.

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